Pimp My Lift
DESCRIPTION
This awareness campaign vaulted MasterLift from also-ran to regional power player
Who
Concept: Brian Brett & Gary Wilson
Website mockups: Brian Brett
Website Flash front-end: Noel Tibbles
Website database: Harj Sandhu
Press release: Effective Media Solutions
Advertising design: Brian Brett
Sales collateral design: Brian Brett
When MasterLift decided to part ways with industry giant Mitsubishi, we needed to build regional awareness of our new “MasterLift” brand forklift.

I proposed a microsite which would allow users to customize a virtual forklift. Everything from paint job and logo to shifters and rims would be customizable. MasterLift’s President even suggested that we include model drivers to choose from!

We got regional awareness alright. We also achieved global awareness in the industry.

Most importantly, we made sales as a result. We took calls from across North America, and as far away as Dubai. Closer to home, cold calls were markedly warmer, as the PimpMyLift brand preceded us.
Prelude
The seeds for the Pimp My Lift campaign were planted before I was even hired by MasterLift. In interviewing for a marketing job there, president Gary Wilson asked me to do a piece of work as a sort of test. (He was good enough to pay me for the work.)

At the time, MasterLift was a Mitsubishi forklift dealer. That’s a major brand in the forklift world, and carries with it no small amount of cachet in the industry. But Gary wanted rid of them. Amongst other reasons, they wouldn’t let him sell the more upscale Caterpillar forklift, even though they were essentially the same (that is, in the same way a Chevy is the same as a GMC). He was looking at sourcing his own forklift from China, and selling it in Ontario under the MasterLift name. As a means of establishing some differentiation of the new MasterLift product right out of the gate, Gary wanted to offer customers the option of slapping their corporate logo on their forklift.

His challenge to me was to produce a presentation that would pitch the corporate branding concept to potential partners and suppliers.

Gary Wilson, president of MasterLift
"Pimped-out" Forklifts
At this point in my career, I had not yet been type-cast as an industrial B2B marketer. Working with material handling equipment was something of a novelty. Creativity came quickly and easily.

I laughed to myself, “maybe we should put flames on the forklifts.”

The laugh developed into semi-serious thought, as I considered that the task wasn’t to provide a suitable pitch deck per se, but rather to win the job. And after all:

“Don’t give them what you think they want. Give them what they never dreamed possible.” - Orson Welles

And so I opened up Photoshop and began styling forklifts. Ultimately, I produced more than 20 forklift images, each having a unique custom paint job. There were polka dots, lightning bolts, even a plaid pattern. At the time, I merely recognized the advantages of submitting such an outrageous idea as part of a job application. It was just a concept. I didn’t dream we’d actually put flame decals on real forklifts.

Gary loved the presentation, and he hired me. It wasn’t long afterward that he decided to put flame decals on every single new MasterLift forklift as a branding element
More for the taking
Gary sensed something big was available for the taking. He asked me for more. He wanted ideas for an advertising campaign to promote the new MasterLift forklift. He suggested some billboards in industrial areas, and placing ads in a Toronto newspaper.

We met with our Operations Manager and a media consultant in a nearby hotel conference room. I presented a proposal to create a microsite which would allow users to customize a virtual forklift. Everything from paint job and logo to shifters and rims would be customizable.

Gary got very excited, even suggesting that we include model drivers to choose from!

Given the go-ahead, I enlisted the help of two talented developers, Noel TIbbles and Harj Sandhu. Noel is now with a top digital agency, producing some of the best work in the world. I knew him when.

The three of us met over burgers and beer to discuss the site. Ideas poured forth. In a couple hours we’d conquered database issues, mapped out the user interface, and had no small amount of fun brainstorming different forklift accessories to include.

As the site build began, Gary organized a photo shoot. We needed photos of models sitting in the forklift for the website, as well as some visuals for print advertisements. The models Gary had sourced were notably all female. Even if the intent was to spoof those archaic-looking Snap-On Tools calendars, we still added one of our own forklift technicians to the mix in a last-minute and feeble attempt to even things out.

The final shot of the day was of all the models draped over a MasterLift forklift, exactly like something from those Snap-On calendar. I still shudder when I recall one of the models pretending to lick the forklift.

Ultimately, the website didn’t stop with paint jobs and accessories. We gave users the option of placing the forklift against one of several backgrounds, from an aircraft carrier deck to the African savannah. The site allowed visitors to save their creations to a gallery and share them with friends. A user rating system awarded a monthly prize to the most popular forklift.

Media Response

The response took us very much by surprise. While website visits went through the roof, we also received a flurry of media calls. Gary did an interview for a national TV news program, and PimpMyLift was featured everywhere from Marketing Magazine to an Australian material handling association website.

We hadn’t expected the campaign to take off as it had. We’d wanted regional awareness; suddenly we were fielding sales calls from across North America, and even as far away as Dubai.

Locally, cold-calling potential customers wasn’t so cold. In many cases our prospects had visited pimpmylift.ca already, and gave our sales team a warm welcome. The brand preceded us.

Forklifts went out with MasterLift flames and logo, but many customers wanted the special accessories. A Harley-Davidson dealership naturally ordered an all-black forklift with orange logo, chrome tail pipes, skull shifters, and shiny rims.

Our challenge was to follow up on the initial success of Pimp My Lift, and to sustain its momentum.
Campaign Expansion
As if “pimping out” forklifts wasn’t outlandish enough, the campaign led to video shoots and a national tour with Canadian rapper Choclair, as well as producing a pilot episode for a television show called Forked Up (for which Choclair only naturally penned and performed a custom song).
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